At Maranje Adventures, protecting your personal information is our top priority. We aim to ensure that you fully understand our Privacy Policy and its implications for you. If you have any questions, please feel free to contact us at info@maranjeadventures.com for clarification.

What is Personal Information?

Personal information refers to details that can identify you, such as your name, address, email, health information, travel itineraries, and more.

How Do We Collect Personal Information?

We collect your personal information in various ways:

• Directly from you: When you communicate with our managers via phone, email, live chat on our website, or other forms of digital or traditional communication.
• Third parties: Your personal information may be shared with us by travel agents, agencies, travel platforms, insurance providers, or others booking on your behalf.

We may share this information with third-party providers (e.g., hotels, lodges, or hot air balloon operators in Serengeti) to ensure a smooth and enjoyable adventure. These third parties will use your information solely to provide services related to your Maranje Adventures experience.

Additionally, we may use your information to:

• Recommend suitable travel products
• Provide customer care and support
• Ensure the safety and quality of our services
• Perform administrative tasks (e.g., accounting)
• Comply with legal regulations in Tanzania and other countries

Booking Through a Travel Agency

If you book your trip through a partnered travel agent or agency, we may collect your personal information from them.

Booking on Behalf of Others

If you are booking on behalf of someone else, it is your responsibility to inform them about this Privacy Policy and our terms and conditions.

Marketing Partners

We collaborate with partners worldwide to promote our adventure trips. Sometimes, we share non-identifiable, generalized customer information for better targeting and marketing efficiency.

Reviews

If you share a review of your Maranje Adventures experience, it may be published on our website, with your name unless a nickname is provided.

Personal Information of EU Citizens

We store the personal information of EU and UK citizens on servers in the United Kingdom. Occasionally, your information may be transferred to providers outside the European Economic Area to facilitate travel experiences.

Provision of Personal Information Under the Law

We may disclose personal information to comply with legal obligations, such as court orders or to prevent harm to property or individuals.

Medical Information

Medical and health-related information may be shared with medical personnel when necessary. We do not share such information with third-party providers unless it is essential for your safety.

Job Applications

If you apply for a job with Maranje Adventures, your information will be used to assess your suitability for the role. Successful applicants’ information will be securely stored according to HR protocols.

Protecting Your Personal Information

We take technical and organisational measures to ensure your information is secure. Only authorised staff (e.g., your booking manager and trip leader) can access your data. We also conduct regular security audits to protect against vulnerabilities.

Personal Information of Minors

We do not knowingly collect information from individuals under 18. If you are a minor, parental or guardian consent is required to use our services.

Financial Information

Financial data (e.g., credit card numbers, and CVV codes) is encrypted using SSL technology for secure transactions.

No Paid Disclosure to Third Parties

We never sell customer information. Any disclosures to third parties are strictly for trip-related purposes, as described above, and are non-commercial.

Photos and Videos

During your adventure, photos or videos may be taken by staff, professional photographers, or other travellers. If you do not wish to be photographed, please notify your trip leader, photographers, or fellow travellers. Written consent will be sought if images are used for promotional purposes.

Transfer of Personal Information

When sharing your information with third parties, we strive to ensure they adhere to strong confidentiality and privacy standards, particularly in countries with high data protection standards like the EU, UK, Australia, and the USA.

Your Rights Regarding Personal Information

You have the following rights concerning your data:

• Request corrections or updates to inaccurate or incomplete information.
• Access a copy of the information we hold about you.
• Ask us to stop using your personal information.
• Request the deletion of some or all of your personal information.
• Withdraw consent for the use of your data.

For EU citizens, under GDPR, additional rights include:

• Withdrawing consent for marketing purposes.
• Requesting the transfer of your data to you or another party.

For any of these requests, we will inform you of potential consequences and work with you to address your needs.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at info@maranje-adventures.com