1. Our identity

Maranje Adventures Limited, a company limited by shares registered and incorporated in the United Republic of Tanzania, runs all the tours and safaris.

Certificate of Incorporation: No. 107456

Registered address: Region Kilimanjaro, District Moshi, Ward Arusha Chini, Postal code 25210, Arusha Chini, near TPC Hospital

2. In such circumstances.

These Terms and Conditions govern the relationship between the client and Maranje Adventures Limited (Travel Agent: Maranje Adventures, hereinafter referred to as “the Company”) and apply in the following situations:

If you book a journey directly with us, or with any of our sales partners as their representatives, then the parties agree to be governed by these conditions. The terms stipulate your rights and obligations in booking and participating in tours here in Tanzania.”

3. Our Guarantees and Promises

We guarantee and promise that: – To organize and carry out climbing expeditions to Kilimanjaro mount and safaris in the wildlife of the United Republic of Tanzania we have all the required licenses and permissions; – We have experience in arranging travels throughout Tanzania and have already made itineraries for more than 100 tourists.

4. Handling personal information.

We will need several personal details to organize your travel plans. These details comprise name, age, citizenship, passport number, eating habits as well as medication records. A section of this data shall be shared with those in charge of Tanzania wildlife areas to issue entry permits and accommodation services to enhance your comfort during the tour.

5. Communications and correspondence

To avoid travel scams make sure that you contact us through any of the following channels: – Email: all emails found in the maranje-adventures.com domain – Phone and WhatsApp:: all phone numbers available on the Maranje Adventures website.

6. Booking and payment procedure.

The booking process starts as you either write to our emails or make a phone to the offices. A travel consultant in charge of overall communication with you, planning and arranging of all tour details is then assigned to you. When everything is agreed upon, a deposit invoice will be sent to you so that you can deposit it to confirm your flight.

You must settle the full payment of your tour fourteen (14) days before the start date unless we make a different agreement in writing. And remember that all our trips must be fully paid for before they start. This is because early payments are needed for hotel reservations and other tour expenses which are mostly pre-paid in Tanzania. 

In case you don’t make payments on time without informing our Company beforehand or making agreements – with it, we might end up canceling your booking, and you’d lose any deposit based on our cancellation policy.

In case any payment is insufficient we will: Upon your arrival in Tanzania, we shall charge you with the amount you haven’t paid.

7. Minors’ participation 

To plan a wildlife adventure with Maranje Adventures, one must be legally regarded as an adult (at least 18 years old). However, the minors’ bookings (below that age) can be done by the parents, guardians, or any other person responsible for their welfare. Whoever books on behalf of a minor herein undertakes to abide by our policies including but not limited assumption of risks and our limitations of liability.

Minor clients must, at all times be accompanied and supervised by an adult client. Any minor behavior or consequential damage shall be the responsibility of the client. While at all times children are more closely looked after when traveling with us, the Company does not offer child care or chaperoning services;

All bookings made for a minor must be approved. The accompanying adult will be responsible for obtaining the permits and approvals and meeting all other legal requirements for a minor to travel to Tanzania. We will not be held responsible if the minor is not allowed to enter Tanzania;

8. Third-Party Bookings (Tour Leaders, Travel Agencies, and Other Travel Professionals)

If you are a tour leader, travel agent, or similar professional making bookings for others, you will be considered the primary contact for each tour participant. Your responsibilities will include:

– Informing all tour participants of these Terms and Conditions. By agreeing to them, it is assumed you have obtained explicit consent from all participants regarding these Terms and Conditions as well as the tour package details, including inclusions and exclusions.
– Ensuring payments are made accurately and on time.
– Communicating all relevant information to the tour participants clearly and promptly. If there are any changes to the dates or itinerary, you are responsible for informing the participants and obtaining their consent.
– Providing accurate and complete information about the tour participants promptly. You have to collect and verify this information. We will not be held liable for any errors or omissions in the provided information.

When anyone is unwilling to take accountability for the aforementioned, then each group member ought to get in touch and make a reservation with us on their own.

9. Prices
Unless the Tanzanian government decides to raise park fees, taxes, or other tourism-related expenditures, the price will not alter once we confirm your reservation. You will be provided with a copy of the appropriate public notice right away in such a scenario. If prices rise, you will have two choices:

– To agree to the price change and pay the difference to us;

– To cancel your tour and obtain a refund under our cancellation policy;

8. Modifications to the itinerary

Modifications Made by the Customer

– If there are no additional expenses for us, we will implement any adjustments you request to your itinerary at no cost to you. Any such expenses are the client’s responsibility; Should you choose, either freely or involuntarily, to end our tour after it has begun, you will be responsible for paying any additional expenses resulting from your departure. These charges could cover, among other things, the cost of lodging and transportation; No reimbursement will be given if you skip any tour services, meals, or sightseeing, or if you don’t use any other services that are operating on your behalf;

Modifications Made by the Company

Even though we work hard to make sure your tour runs according to schedule, there are times when we have to alter it (for example, when bad weather makes a portion of the scheduled route impassable). Although uncommon, these circumstances should not be ruled out, and we will make every effort to notify you as soon as they occur;

Modifications brought about by outside parties

If there is a delay, disruption, damage, or loss that is not within our reasonable control, the Company will not be held responsible. These could include, but are not restricted to, acts of third parties, aircraft delays, and any occurrences of a force majeure; – Any costs, including additional lodging and travel expenses, brought on by such a change or disruption will be your responsibility or that of your insurance provider;

9. Modifications to the departure date

-You have sixty days before the initial start date of your trip to notify us of any modifications you would like to make to your travel schedule once you have made the necessary payments. Please remember that any additional dates you suggest must occur within a year of your initial travel dates.
– It should be noted that domestic Tanzanian carriers do not offer flight rescheduling. Hotels and lodges may impose increased rates on lodging contingent on availability and season, and they frequently impose fines for changing reservations. In some circumstances, you will have to pay the additional expenses.

10. Cancelation

Client Cancellation

– Airlines and lodging establishments impose penalties for cancellations. The following cancellation fees need to be subtracted from the deposit amount to meet those penalties:
– A deposit of USD 100 per person is transferable to any other date, but it is not refundable on the cancellation day;
-10% of cancellations made more than 90 days before the start of the tour;

-20% of cancellations made between 60 and 89 days before the start of the tour; -50% of cancellations made between 30 and 59 days before the start of the tour;

-80% of cancellations are made between 8 and 29 days before the start of the tour; and

-No Refunds for cancellations made between 0 and 7 days before the start of the tour.

Please take note that the non-refundable sum will be increased if the penalty costs levied by the airlines and lodging facilities are above the aforementioned percentages. The refund will be less than the bank commissions that must be paid for the money to be returned to your account.
– The hotels and airlines associated with your reservation are more likely to offer a no-penalty postponement if the tour is rescheduled as opposed to cancelled. Should a deferral without penalty be permitted, we will do everything in our power to reschedule your entire tour to the new dates in an unaltered manner. However, the lodges and airlines under the booking have the last say over whether to grant a no-penalty deferral, as per their contractual rights, they can impose fines in any case of cancellation.

Our cancellation

– Should we, in the unlikely event that we cancel your tour for any reason, refund you 100% of any money you have already paid us;

11. Visas, travel documents, and admission to Tanzania

– Verify that you have the necessary travel documentation. – Consequently, among other things, your passport’s validity for overseas travel shouldn’t end six months after you enter Tanzanian territory. For the visa and stamps, there will be a minimum of two blank pages. Moreover, a visa is required for entry into Tanzania. The easiest and quickest way to do it is to apply online on the Tanzania Immigration Department’s website.

– Although we will offer some advice pertaining to visas, please do not regard our suggestions as the final word in detail. We make every effort to maintain the accuracy and timeliness of the information regarding visas and other entry requirements for visiting Tanzania on our website, but it is meant only as general information. For the most recent information, please get in touch with the United Republic of Tanzanian Embassy. Regarding visas, immunizations, or other entrance requirements, nothing on our website should be interpreted as a guarantee or assurance.
– In addition, you are in charge of paying for your visa and any other entry-related expenses.
– In the extremely improbable event that you are refused entrance into Tanzania or any other country while traveling there, we will not be held responsible.

12. Modifications

Lodging in hotels- The rates we provide for open group departures include lodging in shared double or twin rooms with other travelers. We will assign you to a room with a fellow traveler of the same gender if you are traveling alone. Please let our management know when you make your reservation if you plan to spend time alone in your room. Single supplements are subject to additional fees;-The type and arrangement of lodging for our private expeditions are negotiated individually with our consultants; and hotel accommodations are included in the safari and Kilimanjaro climbing tours, as detailed in the corresponding travel packages on our website. But occasionally, the motels might be completely reserved. Before confirming your tour and collecting payment, we will let you know and recommend a different hotel;

Tent accommodation on Mount Kilimanjaro

Tented lodging is included in our Kilimanjaro climbing packages on a sharing basis (two travelers per tent). Your companion traveler and you will share a tent. We will pair you up with another solo traveler of the same gender so you can share a tent; Please let our management know when making your reservation if you would like to stay in a tent by yourself. There are additional fees for individual supplements. Please be aware that due to park regulations, single-tent accommodations are not permitted on the Marangu route of Mount Kilimanjaro and Mount Meru;

13. Details about health and fitness

You must evaluate your health and determine whether you are physically suitable for a wildlife trip or a trek up Kilimanjaro. Our consultants may provide you with advice on this subject at your request. If you’re unsure, we advise getting a professional medical opinion at the same time.
– Additionally, you might be required to fill out our medical form and supply specific medical data. We may ask to get the form signed by a licensed medical practitioner if you have any pre-existing medical conditions that could make it dangerous for you or other tour participants to visit Tanzania’s remote or mountainous areas.

– As stated in the cancellation section of these Terms and Conditions, your tour may be canceled with relevant cancellation fees if the medical form is not provided and signed by a licensed medical professional.
– If, in our sole judgment, your medical condition makes you ineligible for participation—that is, if you have certain physical or mental diseases or illnesses that place you and/or other participants in danger—we may deny your request to join one of our excursions.
– The terms and conditions under “Treatment of your personal information” will apply to all medical information you send to us.

If we find that the medical information you gave us was false, inaccurate, or incomplete; – If your health worsens to the point where it puts you or other tour participants in danger while on our tour; – We reserve the right to cancel your participation in our tours without offering any refunds.

– Any expenses associated with the cancellation are your responsibility.

– You must notify us 30 days prior to your planned arrival in Tanzania if you have any unique dietary or medical needs. We will do everything within our power to see that your unique needs are satisfied. We thus offer vegetarian, vegan, gluten-free, and halal meal plans for individuals on specific diets. However, you acknowledge that we won’t be held responsible for failing to meet any further specific needs. In this scenario, there will be no reimbursements.

Additionally, you acknowledge that you have been adequately informed about the possibility that some services and facilities that you may be using in your home country may not be available or accessible at this time in Tanzania.

14. Travel Insurance

– Travel insurance is mandatory for participating in our trips. Without proper insurance, you may be disqualified from the adventure without a refund.
– Please note that insurance is typically not included in our travel packages. It is available as an additional add-on.
– Your insurance should cover emergency medical expenses for personal injuries, evacuation and repatriation, trip cancellation and curtailment, and other reasonable costs.
– If you are climbing Mt. Kilimanjaro, your insurance must cover high-altitude trekking (up to 6,000 m/19,858 ft) and helicopter evacuation.
– Ensure that your insurance provides adequate coverage for all relevant risks. It is your responsibility to maintain your insurance policy.

 15. Vaccinations

Please note that we offer general, non-medical advice regarding the vaccinations and immunizations required or recommended for your visit to the United Republic of Tanzania.

For specific medical advice, consult a practicing, licensed physician to determine any necessary medical measures for your trip to Tanzania.

16. Authority of Our Guides

It is crucial and mandatory to follow all safety instructions and rules set by our guides. The chief guide’s decisions regarding expedition arrangements, team management, itinerary, objectives, and any other matters related to the Kilimanjaro trek are final.

If the chief guide believes that your physical condition or actions may pose a risk to yourself or other participants, they may require you to descend, accompanied by an assistant and some porters.

17. Acceptance of All Risks of Adventure Travel to Tanzania

You acknowledge that your adventures with us may involve visiting remote areas (such as National Parks and rural regions) where the standard of medical assistance may differ from or be unavailable compared to your home country.

You also recognize that some of our adventures may involve certain risks (such as wildlife encounters, high-altitude trekking, etc.) to your health and safety. You agree that you have carefully considered these risks and assume full responsibility for them.

By participating, you release us from all claims and causes of action arising from any losses, damages, injuries, or death resulting from the inherent risks of your travels in Tanzania.

18. Your Liability for Damaged or Destroyed Property

You will be charged if you willfully destroy or damage our property, such as Kilimanjaro tents, safari vehicles, personal expedition gear hired from us, hotel furniture, items, and appliances.

Any compensation for damage or destruction must be settled in Tanzania before your departure to your home country.

19. Our Liability for Accommodation Providers and Air Carriers

Some parts of your tour will be subcontracted to accommodation providers and local air carriers.

Although we carefully select our partners, we cannot control their performance and, therefore, cannot assume responsibility for your experience with them. Please remember that while staying in hotels and lodges, their terms and conditions will apply. Your relationship with the airlines will be governed by their Conditions of Carriage and applicable aviation conventions.

As a result, we will not assume responsibility for any claims arising from the performance of any parties other than our company and our employees.

20. Money for Regular Travel Expenses

You acknowledge that you should carry a reasonable amount of money to cover incidental and regular travel expenses, such as souvenirs, tips, meals not included in the package, alcoholic drinks, etc. We are not responsible for your inability to cover these expenses for any reason.

21. Equipment and Gear for Kilimanjaro Climbs

While all group camping equipment is included in our Kilimanjaro packages, you are responsible for bringing your gear, primarily clothing for climbing. Our consultants will provide you with a list of necessary items for the expedition.

If you lack certain gear, you can hire it from us. All our equipment is renewed every six months to ensure quality. However, please note that personal gear hire is not included in your tour price and will incur additional fees.

Before starting your Mt. Kilimanjaro or Mt. Meru climbing tour, our wildlife consultant may ask to inspect your equipment.

22. Your Luggage and Valuables

We are not responsible for any luggage lost, destroyed, or delayed by airlines or any transportation providers other than our own company.

If you have booked a Kilimanjaro climbing tour with us and your luggage, including your climbing gear, is lost or delayed, we will provide the necessary items from our hiring shop free of charge. This applies only to the items you had in your luggage. Any items you did not have will be provided at the regular cost.

We are not responsible for contacting the airline to check the status of your lost or delayed luggage or for transporting it to the hotel after it arrives. If your luggage arrives after you do, you will need to pay a luggage delivery fee for its transport from Kilimanjaro International Airport to the hotel.

You are responsible for keeping your valuables, such as money, gadgets, jewelry, and other personal possessions, safe while participating in our tours. We are not responsible for any lost, stolen, or damaged property.

You may ask our managers to accept your valuables, personal possessions, or luggage for safekeeping. If you do, we will lock them in our company safe, which is under constant video surveillance and alarm. We will then assume full responsibility for your property entrusted to our care.

23. Images and Marketing

You understand and agree that our employees and other tour participants may take photos, videos, and other media images during our tours, which may include your image. By participating in our adventures, you consent to us and our partners using this media material for marketing, promotion, and advertising purposes without any royalty or other payments to you. If you do not want your image to be captured, please inform our staff.

24. Force Majeure

We are not liable for any events resulting from force majeure, which includes but is not limited to, natural disasters, war or military operations, mechanical failures, fires, vehicle or electrical appliance breakdowns, civil disturbances, labor strikes, government actions, political unrest, uprisings, extreme weather conditions, and other unforeseeable calamities and situations beyond our reasonable control.

25. Applicable Law

In case of any disputes, the laws of the United Republic of Tanzania shall apply.